F.A.Q

Below some common questions and answers.

 

Can I get any image in your collection on any product?
Yes! 99.9% of the images on our website can be ordered on any of the awesome products we offer!
Can I use my own photographs or designs on your products?
Yes! Just use our Custom Ordering page to upload your image(s), select which products you are interested in, and we will quote/invoice you within 24 hours, usually faster!
How are your stone drink coasters made?

Our high-quality stone drink coasters, the product we founded this company on, and the perfect gift for ANY occasion, are made of a tumbled porcelain ceramic tile, approximately 4”x4” by ½” thick. We can apply virtually any illustration, photograph, or graphic design to the surface using our proprietary printing process. They are backed with natural cork for the protection of your furniture. They are super resistant to chipping and the imagery will never fade over time. You’ll never have to worry about drink spills or condensation. In a nutshell, if you take care of them, they will last you forever!

Why do people love your ceramic mugs so much?

Great question! Our 15oz. oversized mugs are nothing like your parents’ coffee mugs. These are only for serious coffee lovers! Just kidding, regular folks can have them too. Not only are they microwave and dishwasher safe, but they are also 100% lead-free! With the ability to print full-color graphics from handle to handle, you’ll probably spend more time looking at the cool artwork on the mug then you will drinking your coffee. Ok, maybe not, but they’re still pretty amazing!

What is a tempered glass cutting board/cheese board and why do I need one?

Whether you want one of these for yourself or as a gift, you will absolutely love it! They are constructed of 100% tempered glass, which means aside from being incredibly hard, that even if you accidentally drop the board onto a hard floor, it won’t shatter. It likely won’t even break. And not only do they make great decorative pieces in the kitchen, but they are also 100% functional. So whether you use this as a cutting board or a cheese board, you won’t be disappointed!

How do I order off your website from your existing image collections?

It’s so easy! If you’re looking for images from a specific location, just select the city you want from our interactive map or from our navigation pane on the right-hand side of this page, select the image you want, and then select the product(s) you want. There is no minimum and you can shop from multiple city or lifestyle collections.

I have a store and would love to carry your awesome products! How can I get set up with a wholesale account?
Well, first of all, thanks for the interest in our awesome line of products! We are here to help you succeed so that we can succeed. Simply go to our Wholesale page and fill out the new customer form. Most accounts will be authorized same day, so you can get started ordering quickly. You will be able to download our current line sheet once your account is active. Also, we are always available by phone to help you get set up and answer any of your questions. We are available M-F from 9am to 4pm CST. 1-800-504-1540. Or you can always email us at sales@exit82art.com.
What is your return policy and what if I receive damaged items?

EXIT82ART will honor a 30-day return/exchange on any order or partial order if the items are returned in their original condition, and as long as the buyer pays for return shipping.   Once we receive the returned items, we will issue a full refund, minus the shipping cost. If you receive damaged items, you have 3 days to notify us, at which time we will immediately send out a replacement(s) at no extra cost to you. 1-800-504-1540 or sales@exit82art.com.

I am about to get married! Can I have these made for my wedding as favors?

Yes, you can! Stone drink coasters or even drink cozies make the greatest wedding day gifts for all of your awesome guests!  No order too large or too small. We can use one of your images, or if one of ours strikes your fancy, you can use that too, and we can even add your name and date or whatever text you want. If you can dream it, we can put it on a coaster!

I want a pair of your Wild Socks. What sizes do they come in?
Our quirky and fun socks are a mid-calf crew sock made of 95% polyester and 5% Lycra and are considered a “one size fits all.” Generally, our socks should fit shoe sizes of 7-11 for women and 5-10 for men.
I don’t see the city I’m looking for. Can I request a specific city collection?
Yes! Just reach out to us through the Contact Us page, and let us know what city you would like us to add and we will put it on our list! Currently, we try to add at least 6 new cities every year, so make us a good case as to why we should add yours!
I’m a photographer and I have a ton of great images from my city that would look amazing on your products. Can I add this collection to your website? And will you pay me for it?
Yes and yes!  Even if you aren’t a professional, but you think you’re pretty darn good with a DSLR camera, and you have lots of great iconic images from a city we may be interested in adding, then yes, we will pay you as much as $500 depending on the number of images and the quality, and also credit you as the photographer of the collection on our website.  So get to work and we’ll make you famous!
Where do you get all of your amazing photographs from?

95% of the imagery on our website are original photographs that we have taken ourselves in the course of our travels.  We try to add at least 6 new cities every year. So keep on the lookout for your city, or just Contact Us and put in a request.

How long will it take my items to ship?
Most of our orders ship within 48 hours.  Large custom orders usually ship within 5-7 days, sometimes much faster.  All orders can be tracked though our website.
I need a really large custom order! Can you help me? Will I get a bulk discount? And how long will it take?

No custom order is too large for us!  And we’re really fast! Once you approve the digital proof(s) and put down a 50% deposit, we can bang out most large orders within a week.  Any large order ($200 or more) will qualify for wholesale pricing, although we can even go lower than that depending on the quantity. And we can even box stone coasters up into sets for you. We do not provide custom packaging at this point, but we can apply thermal labels to the boxes (black ink only) for a small fee.

Where are your products made?
While we do source some of our blank materials from overseas, 100% of the design and print work is done at our studio in Austin, Texas.  Every single item is hand printed using our own proprietary printing process.
I need your products today! Is there a physical store I can go to that carries your line?

While we don’t publish a list of retailers, we’d be happy to direct you to the closest location where you can buy our fine products. Just give us a call at 1-800-504-1540 or email us at sales@exit82art.com.

I am an artist, and I would like to sell my work on some of your products. Can I buy my work on your products at wholesale pricing?
We help out artists all the time! Whether you are opening your own Etsy shop or just selling your work at a local festival or farmers market, we will assist you with getting your artwork print ready, and within a few days, you will have your own super awesome custom products ready to sell to the public! You can get started here on our Custom Ordering Page. Ignore the pricing you see on this page, that’s retail pricing. You’re an amazing artist, so your wholesale pricing will be half of this, or even more depending on quantity. Or just give us a call and we’ll walk you through it! 1-800-504-1540 or sales@exit82art.com.
If I have an idea, can you custom design on of your products with my vision?

Yes, we can! We do charge $50 per custom design, but if the order is over $400, we will waive that fee and you will get your own custom design(s) absolutely free!

I am looking to intern with an awesome art production studio. Do you offer this?

Yes! We are always looking for young and aspiring individuals who want to get hands-on experience working at a professional art production/design/manufacturing studio. Our internships are not paid, but we do give cash bonuses out at the end of the internship if we have found that you were helpful, willing to learn, and had a positive attitude. 3-month minimum. If interested, just Contact Us today!

Where do you ship from, and how do you ship?
All orders are shipped from our studio in Austin, Texas. We ship both UPS Ground and USPS Priority mail. Our items are bulk packaged, although we do a have a gift box option on large custom coaster set orders.
I’ve noticed other companies making similar products to yours. What makes your better?

At EXIT82ART, we source only the finest quality materials and substrates and use a proprietary, cutting-edge printing process that allows for amazing color and detail reproduction on everything from stone drink coasters to classic trucker hats. But most importantly, we pay attention to detail. We listen to what our customers want, and we make it happen. And if it’s something we can’t do, we’ll let you know. So whether you’re a retail customer looking to buy a set of 4 stone coasters, or a wholesale customer looking to buy 4000 coasters, you’re in good hands with us!

Can your stone coasters be used as actual wall tiles in a backsplash/countertop/shower/etc?
You bet! We can make both our 4”x4” stone coasters and our 6”x6” stone trivets without the cork backing so that you can easily grout them into any tiling project you may have!